FOR TRAVELERS
Travelers Help
How to book a curbside drop-off, what happens at the airport, payments, and cancellations.
Getting Started
What CurbGenie is and how to set up your account
Booking a Reservation
Picking an airport, entering your flight, choosing a window
Before You Head to the Airport
Day-of check-in, flight changes, location sharing
At the Airport
Meeting your Genie, the handoff, what happens after
Reservations & Trip Lifecycle
What each reservation status means
Cancellations & Refunds
When refunds apply, when they don't
Pricing & Payment
How prices are calculated and how holds vs. charges work
Account & Notifications
Manage notifications, contact info, and phone privacy
Safety & Support
Emergencies, complaints, and reaching the team
