Drive directly to the rental agency the traveler booked with. The app navigates you there and shows the return lane to use.
Park, hand over the keys, and wait for the agent to print or email a return receipt. Capture the receipt in the app — that's what closes out the job.
If the agency raises any issue at the lane (mileage, fuel, condition), follow the on-screen instructions and call Support if it can't be resolved on the spot.
